4 |bookshelf.payroll.org
PayrollOrg BOOKSHELF Frequently Asked Questions
SIGNING OUT
Q. What happens if I do not sign out and try to sign back in?
A.
After you have finished your session, remember to sign out. If you are on a page of a publication (opened from the Table of
Contents or by clicking on a link from the Search window), click on the Home icon (shaped like a house the word “Home”
appears when you hover your mouse over it). You can also sign out from the Search window or the My Bookshelf page by
clicking the Menu link, which will bring out a prompt to search or sign out.
If you do not sign out and instead hit the X button on your browser to close it, the system will think you are still signed
in. If you try to sign in again, you may receive a message that you have exceeded the maximum number of user sessions
allowed under your license. If you sign out correctly when you are done with your session, there is no limit to the number of
times you can sign in and out.
If you find yourself locked out, wait 30 minutes and sign in again. The problem should have resolved itself since sessions
expire after 30 minutes of inactivity.
ARCHIVES
Q. Does PayrollOrg maintain previous editions of its publications?
A.
Generally, only the current year publications are available. There are some exceptions. The previous year’s edition of The
Payroll Source® study guide version is available. The previous year’s issues of the electronic newsletters are also available
(e.g., throughout 2025, all of the 2024 issues of Payroll Currently and PayState Update are available in 2026, all the 2025
issues will continue to be available). You must connect to the internet to access them, but you can download them and
read them offline.
INTERNET BROWSER AND SPEED
Q. Does the PayrollOrg Bookshelf perform better using a particular internet browser?
A.
The most commonly used web browsers are Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox, and Opera. You
can use any of the major web browsers in a reasonably current version (check the numeric version of your browser when
you open it, usually in a “settings” area). PayrollOrg does not recommend one browser over another. However, in our use
and testing of the platform, our staff generally uses Chrome and Firefox. A reliable and fast browser will load pages on the
PayrollOrg Bookshelf quickly and make sure features like the Table of Contents display correctly.
Q. Is internet speed a factor in accessing the PayrollOrg Bookshelf?
A.
Yes. Besides your browser, you can also test the speed of your internet connection to make sure it is reasonably fast.
Internet speed will tell you how much data can be transferred over the web, determine what types of activities you can do
(e.g., videoconferencing, streaming videos, gaming), and whether multiple devices can connect at once. This is important
whether you access the PayrollOrg Bookshelf at the office, a remote location, or at home. Search online for “internet speed
test” to bring up websites that enable you to test the speed of your internet connection.
DEVICE USE
Q. Can I use the PayrollOrg Bookshelf on my computer and smartphone?
A.
Yes. You can use the PayrollOrg Bookshelf on your computer, laptop, tablet, and smartphone. This makes it very easy to
access whether you are in the office or working from a different location, such as an offsite meeting or home office.
Be advised that you cannot use the PayrollOrg Bookshelf on more than two devices at the same time. Otherwise, the
system thinks multiple users are trying to access it and will lock you out when you try to access it from a third device.
PayrollOrg BOOKSHELF Frequently Asked Questions
SIGNING OUT
Q. What happens if I do not sign out and try to sign back in?
A.
After you have finished your session, remember to sign out. If you are on a page of a publication (opened from the Table of
Contents or by clicking on a link from the Search window), click on the Home icon (shaped like a house the word “Home”
appears when you hover your mouse over it). You can also sign out from the Search window or the My Bookshelf page by
clicking the Menu link, which will bring out a prompt to search or sign out.
If you do not sign out and instead hit the X button on your browser to close it, the system will think you are still signed
in. If you try to sign in again, you may receive a message that you have exceeded the maximum number of user sessions
allowed under your license. If you sign out correctly when you are done with your session, there is no limit to the number of
times you can sign in and out.
If you find yourself locked out, wait 30 minutes and sign in again. The problem should have resolved itself since sessions
expire after 30 minutes of inactivity.
ARCHIVES
Q. Does PayrollOrg maintain previous editions of its publications?
A.
Generally, only the current year publications are available. There are some exceptions. The previous year’s edition of The
Payroll Source® study guide version is available. The previous year’s issues of the electronic newsletters are also available
(e.g., throughout 2025, all of the 2024 issues of Payroll Currently and PayState Update are available in 2026, all the 2025
issues will continue to be available). You must connect to the internet to access them, but you can download them and
read them offline.
INTERNET BROWSER AND SPEED
Q. Does the PayrollOrg Bookshelf perform better using a particular internet browser?
A.
The most commonly used web browsers are Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox, and Opera. You
can use any of the major web browsers in a reasonably current version (check the numeric version of your browser when
you open it, usually in a “settings” area). PayrollOrg does not recommend one browser over another. However, in our use
and testing of the platform, our staff generally uses Chrome and Firefox. A reliable and fast browser will load pages on the
PayrollOrg Bookshelf quickly and make sure features like the Table of Contents display correctly.
Q. Is internet speed a factor in accessing the PayrollOrg Bookshelf?
A.
Yes. Besides your browser, you can also test the speed of your internet connection to make sure it is reasonably fast.
Internet speed will tell you how much data can be transferred over the web, determine what types of activities you can do
(e.g., videoconferencing, streaming videos, gaming), and whether multiple devices can connect at once. This is important
whether you access the PayrollOrg Bookshelf at the office, a remote location, or at home. Search online for “internet speed
test” to bring up websites that enable you to test the speed of your internet connection.
DEVICE USE
Q. Can I use the PayrollOrg Bookshelf on my computer and smartphone?
A.
Yes. You can use the PayrollOrg Bookshelf on your computer, laptop, tablet, and smartphone. This makes it very easy to
access whether you are in the office or working from a different location, such as an offsite meeting or home office.
Be advised that you cannot use the PayrollOrg Bookshelf on more than two devices at the same time. Otherwise, the
system thinks multiple users are trying to access it and will lock you out when you try to access it from a third device.
