7 |bookshelf.payroll.org
PayrollOrg BOOKSHELF Frequently Asked Questions
TRANSFERRING SUBSCRIPTIONS
Q. What happens if I have a one-year subscription and I leave my company? Do I still have the
subscription or does it stay with my company?
A.
It depends on who purchased the one-year subscription. If it was a personal purchase, then the subscription stays with
you and you can continue to use your PayrollOrg ID or Username and your password to log into My Bookshelf. However, if
your company purchased the subscription, it may request a transfer of the subscription from you to another employee. The
company should contact PayrollOrg Customer Service at 210-224-6406 or customerservice@payroll.org.
FPC OR CPP EXAM PREPARATION
Q. Can I use The Payroll Source® Online to study for the CPP exam?
A.
Yes. By using The Payroll Source® Online, you can get an overview of the key topic areas on the CPP exam. Sections 1-14
of the The Payroll Source® cover payroll topics. At the end of each section there are Review Questions and Exercises,
which contain true or false questions and multiple choice questions to test your payroll knowledge. Some sections contain
practice problems to solve.
Section 15 helps payroll professionals prepare for the CPP exam. This section also contains four practice tests that each
have 25 sample questions, for a total of 100 sample questions. There are also an additional 100 multiple choice bonus CPP
exam questions and answers that you can use to test your knowledge. The answer key for these questions lists the section
in The Payroll Source® that explains the payroll concept the question is testing. Remember that a number of study aids
are available as additional preparation for the CPP exam. No one study tool should be considered the only basis for exam
preparation.
Q. Is Payroll Source Plus® included if I am taking an FPC or CPP Boot Camp?
A.
Payroll Source Plus® is not included in PayrollOrg’s FPC and CPP Boot Camp courses but can be purchased separately.
If you are a PayrollOrg member, you have access to Payroll Currently and its features on the PayrollOrg Bookshelf as a
benefit of PayrollOrg membership.
MORE INFORMATION
Q. What PayrollOrg Bookshelf resources are available?
A.
Resources to help you get the most out of the PayrollOrg Bookshelf include:
• How to Use the Bookshelf guide:
https://bookshelf.payroll.org/help/
• PayrollOrg Bookshelf 60-minute tutorial webinar:
https://bookshelf.payroll.org/tutorial
• PayrollOrg Bookshelf help videos:
https://www.payroll.org/bookshelf-help/
CUSTOMER SERVICE
Q. Who do I contact if I have a question about the PayrollOrg Bookshelf?
A.
Contact PayrollOrg Customer Service at 210-224-6406 or send an email to customerservice@payroll.org.
(Rev. 5-1-24)
PayrollOrg BOOKSHELF Frequently Asked Questions
TRANSFERRING SUBSCRIPTIONS
Q. What happens if I have a one-year subscription and I leave my company? Do I still have the
subscription or does it stay with my company?
A.
It depends on who purchased the one-year subscription. If it was a personal purchase, then the subscription stays with
you and you can continue to use your PayrollOrg ID or Username and your password to log into My Bookshelf. However, if
your company purchased the subscription, it may request a transfer of the subscription from you to another employee. The
company should contact PayrollOrg Customer Service at 210-224-6406 or customerservice@payroll.org.
FPC OR CPP EXAM PREPARATION
Q. Can I use The Payroll Source® Online to study for the CPP exam?
A.
Yes. By using The Payroll Source® Online, you can get an overview of the key topic areas on the CPP exam. Sections 1-14
of the The Payroll Source® cover payroll topics. At the end of each section there are Review Questions and Exercises,
which contain true or false questions and multiple choice questions to test your payroll knowledge. Some sections contain
practice problems to solve.
Section 15 helps payroll professionals prepare for the CPP exam. This section also contains four practice tests that each
have 25 sample questions, for a total of 100 sample questions. There are also an additional 100 multiple choice bonus CPP
exam questions and answers that you can use to test your knowledge. The answer key for these questions lists the section
in The Payroll Source® that explains the payroll concept the question is testing. Remember that a number of study aids
are available as additional preparation for the CPP exam. No one study tool should be considered the only basis for exam
preparation.
Q. Is Payroll Source Plus® included if I am taking an FPC or CPP Boot Camp?
A.
Payroll Source Plus® is not included in PayrollOrg’s FPC and CPP Boot Camp courses but can be purchased separately.
If you are a PayrollOrg member, you have access to Payroll Currently and its features on the PayrollOrg Bookshelf as a
benefit of PayrollOrg membership.
MORE INFORMATION
Q. What PayrollOrg Bookshelf resources are available?
A.
Resources to help you get the most out of the PayrollOrg Bookshelf include:
• How to Use the Bookshelf guide:
https://bookshelf.payroll.org/help/
• PayrollOrg Bookshelf 60-minute tutorial webinar:
https://bookshelf.payroll.org/tutorial
• PayrollOrg Bookshelf help videos:
https://www.payroll.org/bookshelf-help/
CUSTOMER SERVICE
Q. Who do I contact if I have a question about the PayrollOrg Bookshelf?
A.
Contact PayrollOrg Customer Service at 210-224-6406 or send an email to customerservice@payroll.org.
(Rev. 5-1-24)
