5 |bookshelf.payroll.org
PayrollOrg BOOKSHELF Frequently Asked Questions
ANNUAL SUBSCRIPTION, RENEWAL, AND COST
Q. Does my annual one-year subscription start at the beginning of a calendar year (January 1),
when I purchase it, or when I first use it?
A.
Your one-year subscription begins when you purchase it. It is not based on the calendar year or when you first start using
your subscription. For example, if you purchased your subscription on July 1, 2024, but do not use it until August 10, 2024,
you will still have access only through June 30, 2025.
Q. How do I know the expiration date for my subscription?
A.
Your profile on the PayrollOrg website (sign in to payroll.org required) includes a feature called “My Subscriptions” that
allows you to easily see your subscriptions and their expiration dates. After signing in, click on your name to go to the
“My Account” page. You will be able to access your subscription information from this page. You can also consult your
purchase email or contact Customer Service at 210-224-6406 or customerservice@payroll.org.
Q. If I renew my subscription before it ends, will the new subscription date begin with the
renewal date or the end date of the previous subscription?
A.
A renewed subscription begins when the previous subscription ends. For example, if your subscription runs through
June 30, but you renew in May, the new subscription will expire at the end of the following June. You are not penalized for
renewing early.
Q. Is there a discount for renewing my subscription?
A.
When you renew your subscription to Payroll Source Plus® before your expiration date, you can save an additional 15%.
Your discount is reflected in your cart at checkout. The 15% offer does not apply to multi-user licenses, which are already
significantly discounted.
Q. Is there an auto-renewal feature I can use for my subscriptions so I have uninterrupted access?
A.
Yes. To set up auto-renewal, sign in to your account on the PayrollOrg website and click on your name to view your
account information. Click on “My Subscriptions.” From there, select the subscription you would like to have auto-renewal
for. You will then see a toggle button that will allow you to turn the auto-renewal feature on.
Once auto-renewal is selected, you will receive an email confirming your enrollment. You will be sent a notice 30 days in
advance of your renewal date. The Auto-Renewal Terms and Conditions explain more about how the feature works.
Q. I’m considering purchasing Payroll Source Plus® or Federal and State Payroll Compliance
Resource. Is there any way to try them out first?
A.
Yes. PayrollOrg offers a free trial of Payroll Source Plus® and Federal and State Payroll Compliance Resource. These free
trials are accessed through the PayrollOrg Bookshelf and are limited to one per customer.
Q. How do I find the purchase price for subscriptions and products?
A.
You can easily find pricing on the PayrollOrg website. Use the Directory by Category, and select the product you are
interested in under the “Publications” heading. Pricing is available for members, colleagues, and nonmembers, with
members receiving the largest discount. Unlike other companies, PayrollOrg is upfront with prices, and everyone pays the
same price. You do not have to request prices, nor do we “customize” them for you.
Q. Is the purchase price for a subscription a one-time fee?
A.
No. Your purchase price gives you access to one year of the subscription service. If you purchased Payroll Source Plus®,
Federal and State Payroll Compliance Resource, or any of the standalone products, including The Payroll Source® Online, you
will have access to the publication(s), along with the content updates that are made during that one-year period at no extra
charge. This is similar to other online payroll publications in the industry.
PayrollOrg BOOKSHELF Frequently Asked Questions
ANNUAL SUBSCRIPTION, RENEWAL, AND COST
Q. Does my annual one-year subscription start at the beginning of a calendar year (January 1),
when I purchase it, or when I first use it?
A.
Your one-year subscription begins when you purchase it. It is not based on the calendar year or when you first start using
your subscription. For example, if you purchased your subscription on July 1, 2024, but do not use it until August 10, 2024,
you will still have access only through June 30, 2025.
Q. How do I know the expiration date for my subscription?
A.
Your profile on the PayrollOrg website (sign in to payroll.org required) includes a feature called “My Subscriptions” that
allows you to easily see your subscriptions and their expiration dates. After signing in, click on your name to go to the
“My Account” page. You will be able to access your subscription information from this page. You can also consult your
purchase email or contact Customer Service at 210-224-6406 or customerservice@payroll.org.
Q. If I renew my subscription before it ends, will the new subscription date begin with the
renewal date or the end date of the previous subscription?
A.
A renewed subscription begins when the previous subscription ends. For example, if your subscription runs through
June 30, but you renew in May, the new subscription will expire at the end of the following June. You are not penalized for
renewing early.
Q. Is there a discount for renewing my subscription?
A.
When you renew your subscription to Payroll Source Plus® before your expiration date, you can save an additional 15%.
Your discount is reflected in your cart at checkout. The 15% offer does not apply to multi-user licenses, which are already
significantly discounted.
Q. Is there an auto-renewal feature I can use for my subscriptions so I have uninterrupted access?
A.
Yes. To set up auto-renewal, sign in to your account on the PayrollOrg website and click on your name to view your
account information. Click on “My Subscriptions.” From there, select the subscription you would like to have auto-renewal
for. You will then see a toggle button that will allow you to turn the auto-renewal feature on.
Once auto-renewal is selected, you will receive an email confirming your enrollment. You will be sent a notice 30 days in
advance of your renewal date. The Auto-Renewal Terms and Conditions explain more about how the feature works.
Q. I’m considering purchasing Payroll Source Plus® or Federal and State Payroll Compliance
Resource. Is there any way to try them out first?
A.
Yes. PayrollOrg offers a free trial of Payroll Source Plus® and Federal and State Payroll Compliance Resource. These free
trials are accessed through the PayrollOrg Bookshelf and are limited to one per customer.
Q. How do I find the purchase price for subscriptions and products?
A.
You can easily find pricing on the PayrollOrg website. Use the Directory by Category, and select the product you are
interested in under the “Publications” heading. Pricing is available for members, colleagues, and nonmembers, with
members receiving the largest discount. Unlike other companies, PayrollOrg is upfront with prices, and everyone pays the
same price. You do not have to request prices, nor do we “customize” them for you.
Q. Is the purchase price for a subscription a one-time fee?
A.
No. Your purchase price gives you access to one year of the subscription service. If you purchased Payroll Source Plus®,
Federal and State Payroll Compliance Resource, or any of the standalone products, including The Payroll Source® Online, you
will have access to the publication(s), along with the content updates that are made during that one-year period at no extra
charge. This is similar to other online payroll publications in the industry.
